Friday, 23 June 2017
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Virgin Media Tells 800,000 Customers To Change Their Password Immediately

Virgin Media Tells 800,000 Customers To Change Their Password Immediately

Virgin Media Tells 800,000 Customers To Change Their Password Immediately.


As per investigation, hackers could access to Super Hub 2 router and able to access CCTV, Smart Appliance systems. The Company giving advise to change the network and router password immediately. 


SureCloud researchers found the flaw in 8 of 15 routers including CCTV system, Stuffed Toy and other Smart systems. Which allows the family to send messages to their child through Bluetooth and control own voice messages.

A Virgin Media spokesman said, “The security of our network and of our customers is of paramount importance to us. We continually upgrade our systems and equipment to ensure that we meet all current industry standards.

“To the extent that technology allows this to be done, we regularly support our customers through advice and updates and offer them the chance to upgrade to a Hub 3.0 which contains additional security provisions.”

At one of the case, home CCTV system was hacked by using an administrator account, which password was not protected. Hackers were able to access Smart Appliances as well.

Alex Neill, Which? managing director of home products and services, said: "There is no denying the huge benefits that smart-home gadgets and devices bring to our daily lives.

"However, as our investigation clearly shows, consumers should be aware that some of these appliances are vulnerable and offer little or no security.

"There are a number of steps people can take to better protect their home, but hackers are growing increasingly more sophisticated.

"Manufacturers need to ensure that any smart product sold is secure by design."

It's a serious flaw in the system. The company advises to update the system and change the Network Passwords..

Companies Need To improve Security as follows:


  • To Create a unique password before Use.
  • Feature with Two Factor Authentication.
  • Update Software Regular basis.

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